Terms of Service

1. Who we are

PDFeather is operated by PDFeather L.L.C., a limited liability company formed in the State of Wyoming, United States, under Wyoming Secretary of State filing ID 2026-002066679. Our United States taxpayer identification number is EIN 30-1507105. Our registered and principal office is 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA.

PDFeather L.L.C. is the seller of record for every purchase you make. We are the merchant shown on your card statement, the party that issues your receipt, and the party you contract with. In these terms, PDFeather, we and us mean PDFeather L.L.C., and you means the person or organisation using the service.

One address reaches us for everything: contact@pdfeather.com. Account questions, charges, refunds, legal notices, privacy requests and abuse reports all go there. We answer account and billing questions within one business day, and legal notices within five.

2. What these terms cover

These terms govern your use of pdfeather.com, api.pdfeather.com, the dashboard, the API, and anything else we provide under the PDFeather name. Together we call all of that the Service.

Four other documents form part of this agreement, and you should read them:

• The Acceptable Use Policy, which sets out what you may not do with the Service. Breaching it is a breach of this agreement.
• The Refund Policy, which explains when money comes back and how it is calculated.
• The Privacy Policy, which explains what we do with personal data.
• The Service Level Agreement, which applies to operations you pay for and sets out our uptime commitment.

If this document and one of those conflicts, this document governs, except that the Refund Policy governs on refund calculation and the Service Level Agreement governs on availability commitments.

Every published version of these documents carries a version number and an effective date. The version in force at the time of a transaction is the version that governs that transaction. We keep prior versions and will provide the text that applied on a given date if you ask.

3. Accepting these terms, and who may use the Service

You accept these terms when you create an account, when you call the API with a key, and each time you buy documents. We ask you to accept them separately at each of those points rather than relying on a single acceptance at sign-up, and we record each acceptance with the date, the time, your account identifier, the network address it came from, and which version of these terms you accepted.

You must be at least 16 years old. If you accept on behalf of a company or other organisation, you confirm that you have authority to bind it, and this agreement is between us and that organisation.

You may not use the Service if we have previously terminated your account for cause, or if applicable law prohibits us from providing it to you.

4. What the Service does

PDFeather is computer software, which we operate and you use over an API rather than install. You send us HTML, or a URL we should fetch, and we return a PDF. We also offer operations that merge, split, rotate, compress and optimise documents, add a searchable text layer to scans through optical character recognition, remove the PDFeather watermark from documents we rendered, send documents out for electronic signature, and store reusable branded templates.

Delivery is synchronous. For a standard render the finished document is returned in the body of the API response. There is nothing to ship, nothing to collect, and no waiting period. For long-running operations you may request asynchronous processing, in which case we return a job identifier and keep the result available for the retention window that came with your package, which is at least twenty-four hours.

We do not keep your files. Rendered output streams back to you in the response and is not retained on our systems. Source HTML is discarded once the render completes. What we do keep is job metadata: the operation type, a job identifier, the time in UTC, the originating network address, the API key prefix, the HTTP status, the duration, the size of the response, and the amount debited. Section 20 explains why, and how long we keep it.

5. Your account, your API keys, and security

You sign in with a magic link sent to your email address, or through Google. You are responsible for keeping access to that mailbox and that Google account secure, because whoever controls them controls your PDFeather account.

API keys are shown to you in full exactly once, when you create them. We store only the prefix and a SHA-256 hash, which means we cannot recover a lost key and neither can anyone who obtains our database. If you lose a key, revoke it and create another.

You are responsible for everything done with your keys, whether or not you authorised it, until you revoke the key or tell us it is compromised. That is not us being harsh: we have no way to distinguish a request you made from a request made with your key by someone else. Treat keys as secrets, keep them server-side, and never put them in client bundles, mobile applications, browser code or public repositories.

Tell us immediately at contact@pdfeather.com if you believe a key or your account has been compromised. We will revoke what needs revoking. Charges incurred before you tell us remain yours, except where the law provides otherwise or where the compromise resulted from our own failure.

6. Acceptable use

The Acceptable Use Policy is part of this agreement and you must comply with it. It is a separate document because it is long and specific, and because we update it as new kinds of abuse appear.

In summary, and without narrowing anything in that policy: you may not use the Service to produce forged or counterfeit documents, to deceive anyone about who issued a document, to infringe anyone's rights, to attack or probe systems that are not yours, or in connection with any business or activity that our payment processor prohibits.

We may change the Acceptable Use Policy with effect from publication, because a rule against a new form of abuse is worthless if it takes thirty days to come into force. Changes to that policy never increase what you pay.

7. Your content, and the URLs you ask us to fetch

Customer Content means everything you send us or direct us to: HTML, assets, files you upload, templates, the text of documents you send for signature, and the content at any URL you ask us to render.

As between you and us, you own your Customer Content and you own the output we generate from it. We claim no rights in either beyond what we need to run the Service.

You grant us a limited, non-exclusive, worldwide licence to host, copy, transmit, fetch, render, process and deliver Customer Content, solely to provide the Service you asked for and for as long as that processing takes. The licence ends when the operation ends. We do not use Customer Content to train models, and we do not use it for any purpose other than performing your request and meeting our legal obligations.

You are responsible for what you send us

You represent and warrant that you own or have permission to use all Customer Content, that rendering it does not infringe anyone's intellectual property, privacy or other rights, and that it is not unlawful.

We do not review Customer Content before rendering it, and we are not obliged to. We are a tool, in the same way a printer is a tool. That said, we may remove or refuse content, and suspend an account, where we reasonably believe it breaches the Acceptable Use Policy or the law.

URL fetching, specifically

When you give us a URL, you are instructing us to make an outbound request to a third party from our infrastructure, in your name and on your behalf. That has consequences, so it needs its own rules:

• You warrant that you are authorised to access the URL you supply and to have its content rendered.
• You must not use URL fetching to reach private, internal, link-local or loopback address space, cloud instance metadata endpoints, or any system you are not entitled to reach. This is attempted server-side request forgery and it is a material breach.
• You must not use the Service to scan, enumerate, scrape past an access control, circumvent a paywall or rate limit, or direct volumetric traffic at any third party.
• You are responsible to the operator of the fetched site as if you had made the request yourself, and you indemnify us under section 23 for claims arising from it.
• We may refuse, block or rate-limit any URL or destination, at any time, without notice, and we are not obliged to explain why.

We identify ourselves in the user agent string of outbound requests and we honour robots exclusion rules where the target site publishes them. That is a courtesy to the wider internet, not a promise to you, and we may change how it works.

8. Packages: what you are buying

Everything beyond the free monthly allowance is bought as a package. A package is a licence to use the PDFeather software for a stated number of documents, plus a set of add-ons that come with it. A document is one standard operation. This section says exactly what each of those is, because the distinction matters to both of us.

Documents are a prepaid entitlement to use PDFeather's own services, counted in operations. They are deliberately not denominated in currency: a document is a unit of work, not an amount of money you have deposited with us.

What documents are not

Documents are not money, currency or legal tender. They are not a deposit or a deposit account. They are not held at, issued by or guaranteed by any bank, and they are not insured by the Federal Deposit Insurance Corporation or any other agency. They are not electronic money. They are not a gift card, gift certificate, voucher or stored-value instrument. They are not a security or an investment. They are not held in trust, escrow or any segregated account for you, and they carry no cash value.

Documents are closed-loop

• Documents are redeemable only against PDFeather operations, at the rates published on the pricing page.
• Documents cannot be transferred or assigned to another account, another user or any third party.
• Documents cannot be used to pay anyone other than PDFeather, cannot be used off-platform, and cannot be added to any wallet or payment instrument.
• Documents have no value outside the PDFeather platform and cannot be exchanged for cash.
• The only route by which money comes back to you is the refund process in section 13, which cancels a package purchase and reverses it to the payment method you used.

Add-ons

Each package also carries add-ons: a number of template slots you may keep on the account, a number of renders that jump the queue, how many renders you may run at once, and how long we keep the result of an asynchronous job available to download. Section 9 lists what each package includes.

Add-ons belong to the package and are never taken out of the documents in it. A template slot is a standing entitlement rather than something consumed: it stays available for as long as the account is open, and using a template still costs the documents the operation itself costs. Add-ons cannot be transferred, sold or exchanged for money, and they have no cash value.

Expiry

Documents do not expire, and neither do the add-ons that came with them. We will never charge a dormancy, inactivity, maintenance or account fee against them, and we will not introduce one later. Because documents are units of service rather than a sum of money held for you, there is no balance for us to sweep and nothing to escheat.

Where your money goes

When you buy a package you are paying us in advance for services. The money becomes our general funds on receipt and may be used in our business. We do not hold it on trust or in a segregated account, and we do not represent that we do. If you become entitled to a refund, you are an unsecured creditor for that amount. We say this plainly because implying otherwise would be untrue.

9. Buying a package

Packages

Documents are sold in packages. A package is a one-time purchase, paid in full at checkout. Buying one creates no subscription, nothing renews, and there is nothing to cancel.

We sell a package at every price point published on the pricing page, from the smallest package upwards. The four below are the tiers we advertise by name; the others carry the same terms, the same add-ons for their price, and the same refund rights. How many documents and which add-ons a given price buys is shown on the pricing page before you pay, and the figure shown is the figure that binds us. We do not sell anything below the smallest package, and we do not accept an arbitrary amount: you buy a published package at a published price, never a balance of your own choosing.

• Feather: 100 documents for $9.99, €9.99 or 39,99 zł. No template slot, 25 priority renders, 5 concurrent renders, asynchronous results kept 24 hours.
• Quill: 300 documents for $24.99, €24.99 or 99,99 zł. One template slot, 50 priority renders, 7 concurrent renders, asynchronous results kept 48 hours.
• Wing: 700 documents for $49.99, €49.99 or 199,99 zł. Three template slots, 200 priority renders, 9 concurrent renders, asynchronous results kept 7 days.
• Flight: 2,000 documents for $119.99, €119.99 or 479,99 zł. Ten template slots, every render priority, 24 concurrent renders, asynchronous results kept 30 days.

Larger packages cost less per document. That discount is built into the package price. There is no bonus document, no promotional grant and no separate balance component, so there is nothing that has to be clawed back if you ask for a refund.

Packages run from the smallest published price point upwards. Whatever size you buy, an individual operation is never billed to a card of its own: you buy a package, and operations come out of it. That is why documents exist at all, and it is what keeps a single render from carrying a card charge and its processing fee.

More than a package

If you need more than 2,000 documents at a time, email contact@pdfeather.com. We will invoice you directly against a purchase order, payable before the package is issued. We do not extend credit terms and we do not issue a package before payment clears.

What operations cost

Each operation consumes a whole number of documents, published on the pricing page and in the API reference. A render costs one document. OCR costs two. An e-signature request costs three. We may change these rates for future purchases, but never for documents you have already bought.

The ledger

We keep an append-only ledger of every document granted and used: the time in UTC, whether it was a grant or a use, the payment identifier for a purchase, the job identifier and operation for a use, the number of documents, and the running total. You can see it in the dashboard and export it. It is the authoritative record of what you bought and what you used.

10. The free monthly allowance

PDFeather has no subscriptions. There is no plan to choose, no billing period, no renewal date and no minimum spend. Everything you buy is prepaid document, and everything you use is priced per operation. We state that here because it is unusual enough to be worth writing into the agreement rather than leaving on a marketing page.

Each account may render 25 documents per calendar month at no charge. Output produced under the allowance carries a PDFeather watermark, and an account using only the allowance may hold one API key.

The allowance is not a contract for recurring service. Nothing is charged for it, nothing renews, no payment method is required or stored, and there is nothing to cancel. It resets on the first day of each calendar month and does not accumulate: documents you do not use do not roll over.

It carries no service level commitment and no support commitment. We may change or discontinue it on 30 days' notice. Doing so never affects documents you have already bought.

Once the allowance is used up, further operations cost documents at the rates published on the pricing page. If you have too few documents, the API returns HTTP 402 Payment Required and stops rather than creating a bill.

11. Prices, currency, tax and receipts

Prices are published in US dollars (USD), euro (EUR) and Polish zloty (PLN). Each currency has its own price list, set by us rather than converted from a rate that moves overnight, so the three lists are not exact conversions of each other. You choose the currency before you pay, and the currency you choose is the currency of the contract, of the receipt and of any refund.

If your account is denominated in a different currency from the one you paid in, your card issuer or bank may apply its own exchange rate and fees, so the amount on your statement may differ from the amount shown here. That difference is between you and your issuer, and we neither receive it nor can refund it.

Listed prices exclude value added tax and equivalent sales taxes. Where tax applies to your purchase, it is calculated by our payment processor's tax service based on the location you give and added at checkout. The full total, tax included, is shown before you confirm payment. Business customers in the European Union may supply a valid VAT identification number, in which case the reverse charge applies where the rules allow.

We may change prices. A price change never affects a purchase already made and never affects documents you have already bought: they are spent at the rates in force when you spend them. We give at least 30 days' notice of an increase to an operation rate, and you may work through your documents or ask for a refund of the unused ones before it takes effect.

Your card statement

Charges appear on your statement as PDFEATHER.COM, with a suffix identifying what was bought. If you see a charge you do not recognise, email contact@pdfeather.com before contacting your bank. We can nearly always identify and resolve it faster than a dispute can, and a dispute costs us a fee whatever its outcome.

Receipts

We email a receipt immediately after every card charge, without exception, and every package you buy is one such charge. There are no other card charges, because nothing recurs. Each receipt shows the legal entity, the amount and currency, tax separately, the date, what was bought, the descriptor as it will appear on your statement, the order number, the documents it granted, and a link to your ledger.

12. Delivery, and when an operation is complete

This section exists so that there is no argument later about what we delivered and when.

For a package, performance is complete the moment the documents appear on your account. What you bought is the documents, and they are delivered instantly and are immediately usable.

For an operation, performance is complete the moment the API returns a success status. That is when the document is consumed. The record of delivery is the job metadata described in section 4, not the file itself, because we do not keep the file.

Failed operations are not billed. If an operation returns an error status, no document is deducted. If you believe you were charged for a failure, send us the job identifier and we will check the ledger and correct it.

An operation that succeeds but produces output you did not want, because of the HTML, CSS, fonts or URL you supplied, is still a completed operation and is still billable. Test within the free monthly allowance or in the playground before running a batch.

13. Refunds and withdrawal rights

The Refund Policy sets this out in full, with worked examples. What follows is the operative summary, and it is part of this agreement.

The standard policy

Unused documents are refundable within 14 days of the package that granted them. The 14 days run separately from each package you buy.

The refund is proportionate to what you have not used: the package price multiplied by the documents you still hold from that package, divided by the documents the package granted. There is no bonus to deduct and no cash-versus-promotional split, because a package grants one kind of thing.

Refunds are a cancellation of the purchase, returned by the route the payment came in on. For a card that is a reversal to the same card. Not every method works that way: a bank redirect or transfer is often not reversed at all, and the refund is sent as a separate credit to the bank account the payment came from. Either way the money goes back to the person who paid it and to nobody else. A refund is not a withdrawal, a cash-out or a conversion of anything, we do not refund to another person, and we never return more than you paid.

When the original route will not take the money

Some payment methods accept a refund only for a limited period after the payment, and some refunds fail for reasons neither of us controls: a closed card, a closed bank account, or a method that has passed its own refund window. Those windows vary by method: some accept a refund for 180 days after the payment, others for 90.

Where the original route cannot take the money, your right to the refund is unaffected. We will pay it by bank transfer instead, to an account held in the name of the account holder who made the purchase, once we have verified that it is the same person. We may ask for reasonable evidence of identity and of ownership of the account before we send it. The amount is the same amount, in the same currency, and this route is available only for a refund we already owe you: it is not a way to move money through us, and we will not send it to a third party.

Documents you have already used are not refundable, because the work was delivered. There is no recurring charge to unwind: nothing renews, so no part of a refund depends on when in any period you asked.

If you are a consumer in the EEA or the United Kingdom

You have a statutory right to withdraw from a distance contract for digital services within 14 days, without giving a reason. This right is in addition to everything above, and nothing in these terms takes it away.

When you buy a package we ask you to request that we make the documents available immediately, before the 14 days have elapsed, because otherwise you could not use them. Making that request does not extinguish your withdrawal right. It means only that if you withdraw after using some documents, you pay a proportionate amount for what we actually performed.

If you withdraw having spent nothing, we refund everything you paid, including any card fees, within 14 days of being told. If you withdraw having used some documents, the proportionate amount is calculated against the package you bought, which is the same calculation as the standard policy above and produces the same figure. We designed it that way on purpose: a commercial policy that paid a consumer less than the statutory calculation would be unlawful.

To withdraw, write to contact@pdfeather.com. You may use the model withdrawal form, but you do not have to; any clear statement will do.

Chargebacks

If you open a dispute with your card issuer we will freeze the account while it runs, because we have to: keys stop working and unused documents are locked. We will tell you when this happens and why. The freeze is temporary, proportionate to the dispute, and lifted when the dispute resolves. Please write to us first. A conversation is faster than a chargeback and costs neither of us a fee.

14. Intellectual property

We own the Service: the platform, the API, the rendering pipeline, the dashboard, the documentation, the name PDFeather, the logo, and every improvement to any of it. Nothing in this agreement transfers any of that to you. You get a limited, non-exclusive, non-transferable, revocable right to use the Service according to these terms, and nothing more.

You own your Customer Content and the PDFs we generate from it, as section 7 sets out. You do not need our permission to use, sell, publish or sublicense the output. We watermark it only where it was produced under the free monthly allowance.

If you send us feedback, suggestions or bug reports, we may use them freely and without obligation to you. This is not us taking your ideas; it is us being able to fix a reported bug without negotiating a licence first.

We respect intellectual property rights and expect you to. If you believe content processed through the Service infringes your rights, write to contact@pdfeather.com with enough detail to identify the work and the material. Because we do not host content, our remedy is generally to act against the account responsible rather than to remove a file, and we will do so where a complaint is substantiated.

15. Electronic signatures

The signature feature sends a document to a person you nominate and records that they signed it, together with an audit trail. It is a tool for collecting signatures. It is not legal advice, and it is not a guarantee that any particular document will be enforceable.

You are responsible for deciding whether an electronic signature is appropriate and legally effective for your document, in your jurisdiction, for your counterparty. Requirements differ by country, by document type and by the parties involved.

United States federal law excludes certain categories of document from electronic signature legislation. You must not use the signature feature for any of them:

• Wills, codicils and testamentary trusts.
• Adoption, divorce and other matters of family law.
• Anything governed by the Uniform Commercial Code other than sections 1-107 and 1-206 and Articles 2 and 2A.
• Court orders, notices and official court documents.
• Notices of cancellation or termination of utility services including water, heat and power.
• Notices of default, acceleration, repossession, foreclosure or eviction under a document agreement secured on, or a rental agreement for, a primary residence.
• Notices of cancellation or termination of health insurance or life insurance benefits.
• Product recall notices, and notices of material failure affecting health or safety.
• Any document required by law to accompany the transport of hazardous materials.

Similar exclusions exist under the law of other countries, and you are responsible for observing the ones that apply to you. We may refuse or withdraw the feature where we believe it is being used for an excluded category.

16. Data protection

The Privacy Policy explains how we handle personal data and is part of this agreement. It also explains an important split that applies here.

For your account data, your email address, your keys, your ledger and your job history, we are the controller and the Privacy Policy governs.

For personal data contained inside the files you send us to render, convert, OCR or sign, you are the controller and we act as your processor, on your instructions. Your instruction is the API call. We process that data only to perform the operation, we do not retain the file afterwards, and we do not use it for anything else.

You are responsible for having a lawful basis to send us that data, for telling the people concerned what you need to tell them, and for not sending us categories of data you are not entitled to process. If you need a data processing agreement on separate paper for your own compliance, write to contact@pdfeather.com.

We do not use Customer Content to train machine learning models, and we will not start doing so without asking you first.

17. Confidentiality

Each of us may receive information from the other that is marked confidential, or that a reasonable person would understand to be confidential. On your side that includes your API keys, your Customer Content and any security report you send us. On ours it includes unreleased features and any pricing agreed outside the published pricing page.

Each of us will protect the other's confidential information with at least reasonable care, use it only to perform this agreement, and disclose it only to people and sub-processors under similar duties.

This does not apply to information that is public through no fault of the recipient, was already known to the recipient, was independently developed, or must be disclosed by law, in which case we will tell you first where we are lawfully able to.

18. Service levels and availability

We work hard to keep the Service up, and for the work you actually pay for we are willing to put a number on it.

The render endpoint carries a 99.9% monthly uptime commitment for operations paid from documents, set out in the Service Level Agreement. That document defines how availability is measured, what is excluded, how to claim, and what you receive. Service credits under it are your sole and exclusive remedy for any failure to meet the commitment and for any unavailability, interruption, latency or degradation of the Service.

No uptime commitment, support response time or latency guarantee applies to documents rendered under the free monthly allowance, or to beta and preview features. Priority rendering is best-efforts prioritisation, not a latency guarantee.

We may perform maintenance, and we may change, improve or discontinue parts of the Service. Where a change materially reduces functionality you rely on, we will give you at least 30 days' notice and you may cancel and receive a refund of the unused portion under section 25.

19. Beta and preview features

We sometimes release features marked beta, preview or experimental. They are provided as they are, for evaluation. They may change, break or disappear without notice, they carry no service level commitment, and the warranty disclaimer and liability limitation below apply to them with full force.

Do not build anything you depend on around a beta feature until we tell you it is generally available.

20. Logs, records and dispute evidence

We keep records of how the Service is used. This is not surveillance, it is the only way to bill accurately, detect abuse, and answer a question about a charge six months after it happened.

For each operation we record the job identifier, the operation type, the time in UTC, the originating network address, the API key prefix, the HTTP status, the duration, the response size and the amount debited. For your account we record sign-in events, key creation and revocation, dashboard sessions, and every acceptance of these terms with its version. For your money we keep the ledger described in section 9.

We keep these records for at least 24 months. We use them to bill you correctly, to investigate abuse, to meet legal and tax obligations, and as evidence where a payment is disputed. Where you dispute a charge with your card issuer, we may provide these records to the issuer, the card network and our payment processor, because that is how a dispute is answered.

21. Disclaimer of warranties

Please read this section carefully. It limits what we promise about the Service.

In ordinary language, and without narrowing the paragraph above: rendering engines change, fonts render differently between versions, a page that looked right last month may look different next month, optical character recognition is probabilistic and will sometimes be wrong, and a site you ask us to fetch may be slow, blocked or changed since you last looked. Build accordingly, and check output that matters.

This section does not apply to the extent the law does not allow it, and section 24 governs if you are a consumer.

22. Limitation of liability

This section caps what we can be made to pay. It is the section that makes it possible to sell a $0.99 operation at all, because without it a single render could carry unlimited exposure. Read it, and price your own risk accordingly.

For the avoidance of doubt about what counts as an amount paid: amounts paid means cash consideration we actually received and retained for document packages. Unused documents are not an amount paid, and taxes, refunds and charged-back amounts are excluded.

The cap is aggregate across all claims, all causes of action and all incidents, whether in contract, tort including negligence, strict liability, statute or otherwise. Bringing more claims does not enlarge it.

The exclusions and the cap in this section apply notwithstanding the failure of the essential purpose of any limited or exclusive remedy, including the service credits under the Service Level Agreement. They also survive termination.

Nothing in this section limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, section 24 applies.

23. Indemnity

You will defend, indemnify and hold harmless PDFeather L.L.C. and its members, officers, employees and contractors against any claim, demand, proceeding, loss, liability, damage, fine, cost and expense, including reasonable legal fees, arising out of or relating to:

• Your Customer Content, including any allegation that it infringes intellectual property, breaches privacy or data protection law, is defamatory, or is otherwise unlawful.
• Any URL you asked us to fetch, including any claim by the operator of the system we contacted on your instruction.
• Your breach of this agreement or of the Acceptable Use Policy.
• Your use of the output, including any document you presented to a third party.
• Your use of the signature feature, including any dispute about the validity or enforceability of a document signed through it.
• Your violation of any law, or of the rights of any person.

We will tell you promptly about any claim we want covered, let you control the defence provided you may not settle in a way that admits fault on our behalf or imposes an obligation on us without our consent, and cooperate reasonably at your expense.

This section does not apply to consumers acting outside a trade, business, craft or profession.

24. Consumer rights that always apply

This section overrides every other section of these terms. If you are a consumer, meaning you are an individual acting wholly or mainly outside a trade, business, craft or profession, the following is true regardless of anything written above.

Nothing in these terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited under the law of the country where you are habitually resident. Your statutory rights continue to apply in full, and these terms are read subject to them.

In particular, and without limiting the sentence above:

• Your 14-day right to withdraw from a distance contract is not waived by anything in these terms, as section 13 explains.
• Your statutory rights to have a digital service brought into conformity, and to a price reduction or termination where that fails, are not replaced by service credits or by any discretionary remedy we offer.
• The liability cap in section 22 does not apply to you below the amount you paid, and does not apply at all where the law forbids it.
• The warranty disclaimer in section 21 does not remove your statutory guarantees about quality, fitness and conformity.
• The indemnity in section 23 does not apply to you.
• We do not shorten any limitation period that applies to you.
• We are not the sole judge of whether these terms have been breached, and any determination we make is subject to review by a court.

If you are a consumer in the European Economic Area or the United Kingdom, section 28 also preserves your right to the protection of mandatory rules of your own country and to bring proceedings in your local courts.

25. Suspension and termination

You can leave whenever you want

You may stop using the Service at any time and close your account from the dashboard. What happens to the documents you have left is set out below.

When we may suspend without notice

We may suspend an account, an API key or a single capability immediately and without prior notice where we reasonably believe there is a breach or suspected breach of the Acceptable Use Policy, a security risk to the Service or to a third party, fraud or use of a stolen card, a sanctions screening match, a legal demand or court order, or a substantiated abuse complaint from someone whose systems were contacted on your instruction. We may also suspend for non-payment, after telling you.

We will tell you that we have suspended and why, unless the law prevents us or telling you would defeat an investigation. Suspension is proportionate and time-limited, and we will tell you what needs to happen for it to be lifted. Suspension does not generate service credits, and the Service Level Agreement does not apply during it.

When we may terminate

• For material breach of the Acceptable Use Policy, a security breach, or unlawful use: immediately.
• For any other material breach: after telling you and giving you 14 days to fix it, if you do not.
• For convenience: on 30 days' notice to your account email address.

What happens to the documents you have left

This is the part that matters, so it is spelled out case by case.

• If you close your account, or we terminate for convenience: we refund the unused documents to your original payment method, whatever the 14-day window in section 13 would otherwise have said.
• If we terminate for ordinary breach: the same. Service stops and your unused documents come back to you, less any amount you actually owe us. We do not treat your documents as a penalty fund. Unused documents are not a deposit we can keep.
• If we terminate for confirmed fraud, chargeback abuse or unlawful use: we may withhold unused documents while we investigate and set their value off against amounts you owe and losses we can document. This is set-off against real losses, not forfeiture, and we will account to you for it.

We will not simply keep your money because a relationship ended. If you reopen a closed account, any purchased document that remained is restored.

On termination your keys stop working immediately. Because we do not store your files, there is nothing for us to return and nothing for you to export beyond your ledger and job history, which you can download at any time before closing.

26. Export controls and sanctions

We are a United States company and we are bound by United States export control and sanctions law. So, through this agreement, are you.

You represent that you are not located in, organised under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction, and that you are not named on, or owned fifty per cent or more by persons named on, the Specially Designated Nationals list, the Sectoral Sanctions Identifications list, the Entity List, the Denied Persons List or the Unverified List, or any equivalent list maintained by the United States, the United Nations, the European Union or the United Kingdom.

You will not use the Service, or permit it to be used, in breach of the Export Administration Regulations, the regulations administered by the Office of Foreign Assets Control, or any other applicable export control or sanctions law.

We may screen accounts and transactions against these lists, block access from particular locations, and suspend or terminate on that basis without liability. Where we are legally required to freeze funds, we will.

27. Changes to these terms

We will need to change these terms from time to time. Here is the constraint we accept on doing so.

Material changes take effect 30 days after we notify you by email to your account address and in the dashboard. Changes apply only going forward and never to a purchase you have already made. Continuing to use the Service after the effective date is acceptance.

If you object to a material change, you may terminate before it takes effect and we will refund your unused documents in full, without applying the 14-day window. That is your remedy, and it is a real one.

Non-material changes, corrections and changes to the Acceptable Use Policy may take effect when published. Changes required by law, or needed to address a security or legal emergency, may take effect immediately, with notice as soon as we can give it.

We do not reserve a right to change these terms at will. Every version is numbered and dated, and the version in force when you transacted is the version that governs that transaction.

28. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules, and the state and federal courts located in Sheridan County, Wyoming have jurisdiction over disputes arising from them.

If you are a consumer, that clause does not deprive you of the protection of mandatory rules of the country where you are habitually resident, and you may bring proceedings in your local courts. We will bring any proceedings against a consumer only in the courts of the country where that consumer is resident.

Before starting formal proceedings, please write to contact@pdfeather.com. We will try in good faith to resolve the matter within 30 days. Most disputes are billing questions and most billing questions are answerable from the ledger in an afternoon.

Consumers in the European Union and the United Kingdom may also be able to use an alternative dispute resolution scheme or contact their national consumer authority. We do not require you to waive any right to do so.

29. General

These terms, with the Acceptable Use Policy, the Refund Policy, the Privacy Policy and the Service Level Agreement, are the whole agreement between us about the Service, and replace anything said beforehand.

If a provision is found unenforceable, it is limited or severed to the minimum extent necessary and the rest stays in force. Not enforcing a right straight away is not a waiver of it.

You may not transfer this agreement without our consent. We may transfer it to a successor in a merger, acquisition or sale of the business, on notice to you.

Neither of us is liable for failure to perform caused by something genuinely outside our reasonable control, including natural disaster, war, civil unrest, labour action, failure of the public internet, failure of an upstream infrastructure provider, and government action. This does not excuse payment obligations.

Nothing here creates a partnership, joint venture, agency or employment relationship. There are no third-party beneficiaries.

Notices to you go to your account email address and are effective when sent. Notices to us go to contact@pdfeather.com, or by post to PDFeather L.L.C., 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States, and are effective when received.

The following survive termination: section 1 who we are, section 8 what documents are, section 11 amounts owed, section 14 intellectual property, section 17 confidentiality, section 20 logs and records, section 21 disclaimer of warranties, section 22 limitation of liability, section 23 indemnity, section 24 consumer rights, section 26 export controls, section 28 governing law, this section 29, and any other provision that by its nature should survive.

30. Contact

PDFeather L.L.C., 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA. Wyoming Secretary of State filing ID 2026-002066679. EIN: 30-1507105.

Write to contact@pdfeather.com for anything: your account, a charge, a refund, a legal notice, a privacy request or an abuse report. We answer account and billing questions within one business day, privacy requests are acknowledged within 72 hours, and legal notices are answered within five business days.