Refund Policy

1. Scope

This policy covers every purchase from PDFeather. There is only one kind: a licence to use the PDFeather software for a package of documents, delivered electronically to your account. We sell no physical goods, so nothing is ever shipped and there is no return to post back. There are no subscriptions, nothing renews, and no charge is ever made to your payment method without you starting it.

Payments and refunds are processed by Stripe. A refund is made in the currency you paid in, at the amount you paid, and goes back to the payment method you paid with. We do not convert it into another currency and we do not adjust it for any rate that has moved since. VAT is refunded in proportion to the amount refunded. Refunds are issued by PDFeather L.L.C., 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA, Wyoming Secretary of State filing ID 2026-002066679, EIN 30-1507105.

If you are a consumer in the EU or the UK, section 5 explains the statutory right you have in addition to everything below. Nothing here limits rights that consumer law gives you.

2. The 14-day refund on unused documents

You can ask for a refund within 14 days of buying a package. We refund the unused part of it, in proportion to the documents you have left.

The formula

That is the whole calculation. There is no bonus to deduct, no cash-versus-promotional split, and no order of consumption to reason about, because a package grants one kind of thing: documents.

Worked examples

These are shown in US dollars for readability. The same arithmetic runs on the price you actually paid, in the currency you paid in.

• You buy Quill: 300 documents for $24.99. You use none. You get $24.99 back.
• You buy Quill and use 100 documents, leaving 200. The refund is $24.99 x (200 / 300) = $16.66.
• You buy Flight: 2,000 documents for $119.99. You use 500, leaving 1,500. The refund is $119.99 x (1,500 / 2,000) = $89.99.
• You buy Feather: 100 documents for $9.99, and use all 100. There is nothing unused, so there is nothing to refund.

We round to the nearest minor unit of your currency in your favour. The remaining documents from the refunded package are removed from your account at the same time, so you are never left holding documents you did not pay for.

If you hold documents from more than one package

Documents are used oldest first. When you ask for a refund we apply the formula to the specific package you are refunding, counting the documents from that package you still hold. Your ledger shows which package each document came from, so you can check our arithmetic before you ask and after we answer.

3. Documents you have already used

A document is consumed when an operation returns a success status. At that moment the work has been performed and delivered, so it is not refundable. This is the same rule that applies to any service you have already received.

An operation that succeeds but produces output you did not want, because of the HTML, CSS, fonts or URL you supplied, is still a completed operation. Test on the free monthly allowance or in the playground before running a batch.

After 14 days, unused documents are no longer refundable. They also do not expire, so they remain available to spend for as long as your account exists.

4. Failed operations

Failed operations are never billed. If an operation returns an error status, no document is deducted, so there is nothing to refund.

If you believe a document was deducted for something that failed, send the job identifier to contact@pdfeather.com. We check the ledger and correct it. This is a correction, not a refund, and it is not limited to 14 days.

5. EU and UK consumers: right of withdrawal

If you are a consumer in the EU or the UK, meaning you are buying outside a trade, business, craft or profession, you have a statutory right to withdraw from a distance contract for digital services within 14 days, without giving a reason.

PDFeather is a digital service rather than digital content: it processes data you send and returns a result. That distinction matters, because the waiver available for downloadable digital content is not available here. Asking us to make the documents in your package available immediately does not extinguish your right to withdraw. It means only that if you withdraw after using some documents, you pay a proportionate amount for what we actually performed.

What you get back

The proportionate amount is calculated against the whole package you bought. That is the same formula as section 2, and it produces the same figure. We designed it that way on purpose: a commercial policy that pays a consumer less than the statutory calculation would be unlawful, and one that pays more would be needlessly complicated to explain.

If you have spent nothing, we refund everything you paid, including any card fees, within 14 days of you telling us, to the original payment method.

To withdraw, email contact@pdfeather.com from the address on your account. You may use the model withdrawal form, but a clear statement is enough. Business customers do not have this statutory right, and section 2 applies to them instead.

6. Chargebacks and disputes

Please email contact@pdfeather.com before disputing a charge with your bank. Most disputes are questions we can answer from the ledger in an afternoon, and a chargeback costs us a fee whatever its outcome.

If you do open a dispute, we freeze the account while it runs: keys stop working and unused documents are locked. We will tell you when this happens and why. The freeze is temporary, proportionate to the dispute, and lifted when the dispute resolves.

We respond to disputes with the records described in the Terms: the purchase, the acceptance of these policies with its timestamp, and the job log showing which operations ran and when.

7. How to ask

Email contact@pdfeather.com from the address on your account. Tell us which package you want refunded, by date or order number. A reason helps us improve the product but is not required inside the 14-day window.

• We check the ledger, work out the figure, and reply by email with the calculation before we process anything.
• We answer within five business days, usually sooner.
• Approved refunds are issued through Stripe by the route the payment came in on. A card payment is reversed to the same card. A payment made through a bank redirect or transfer is usually not reversed at all: the refund is sent as a separate credit to the bank account the payment came from. Banks usually post either within 5 to 10 business days.
• The unused documents from that package are removed from your account at the same time.
• We issue a credit note where VAT was charged and your tax records need one.
• If the original payment method cannot take the refund, we pay it by bank transfer instead, to an account in your own name, once we have checked it is the same person. This covers a closed card, a closed account, a refund that fails at the provider, and a payment method whose own refund window has passed — those windows vary by method and some are as short as 90 days, so a purchase refunded after its window goes by transfer instead. Your right to the money does not depend on which route it takes.

If you think we have got a refund wrong, reply and say so. We read those replies and we do change our minds. If we still disagree, the Terms set out how to escalate.